Synchronize with ServiceNow

If you are using ServiceNow to manage CrowdStrike security alerts, it is very important to make sure the status is synchronized with different parties to avoid wasting resources. When a ticket is closed in ServiceNow, make sure they are closed in CrowdStrike. When an alert is updated in CrowdStrike, make sure they are closed in ServiceNow. 

DTonomy’s tools and solution enables you to

• Continuously check the status of the same issues on both parties 
• Update the other parties if a mismatch is detected

This also applies to other ITSM tools you are using, such as Jira, Remedy etc.